Shipping Policy

Thank you for shopping at Chidealz! To help you clearly understand the entire process from order placement to delivery, we have established the following shipping policy, which applies to all products in our store (including foldable camping tents, cube squeeze sensory toys, rainbow scratch art books, and various other creative toys). Please read it carefully before placing your order. If you have any questions, feel free to contact us.

1. Order Processing Time

1. After your order is successfully confirmed, we will complete picking, quality inspection, and packaging within 1–3 business days, then hand it over to the carrier for shipment.

2. Order processing time does not include Saturdays, Sundays, or public holidays. Orders placed during holidays will be processed on the first business day after the holiday.

3. During peak seasons (e.g., promotional events) or in cases of force majeure such as extreme weather, processing times may be extended. We will notify you of any significant delays via email.

2. Shipping & Delivery Time

1. Once your order is dispatched from our warehouse, the estimated total shipping time is 10–20 days (calculated from the date of dispatch).

2. This is an estimated timeframe. Actual delivery times may vary due to carrier operational efficiency, customs clearance procedures, weather conditions, shipping routes, and other factors. While we strive to ensure timely delivery, we cannot be held directly liable for delays caused by third-party uncontrollable factors.

3. After dispatch, we will send you a tracking number via email. You can monitor your package status in real time through the carrier's official website or third-party tracking platforms.

3. Dispatch & Package Status

1. Once your package is shipped, you will receive a shipping confirmation email containing the tracking number and carrier information. If you do not receive this notification within 5 business days after order processing, please contact us for verification.

2. All items are packed with reinforced protective materials to minimize damage risks during long-distance transit. However, occasional squeezing or impact during shipping is difficult to avoid entirely. If you notice severe outer packaging damage upon arrival, we recommend taking photos as evidence at the time of signing and contacting us as soon as possible.

4. Address Accuracy

1. Please double-check your shipping address (including recipient name, phone number, detailed street address, postal code, etc.) at checkout. If a package cannot be delivered or is returned due to incorrect or incomplete address information provided by the buyer, any additional shipping fees and handling costs incurred will be the buyer's responsibility.

2. If you need to change your shipping address, please contact our customer service email within 24 hours of placing the order. We will do our best to assist with the modification. Once the order has entered the shipping process, the address cannot be changed.

5. Non-Delivery & Exception Handling

1. If the tracking status shows "delivered" but you have not actually received the package, please first check with family members, neighbors, or your building management. Simultaneously, contact us with the tracking details, and we will assist you in filing an investigation with the carrier.

2. If your order has not been delivered more than 25 days after dispatch, please contact us promptly. After verifying the shipment status, we will offer a reshipment or a full refund based on the actual circumstances.

3. If a package is returned due to buyer-related reasons (such as refusal of delivery or prolonged failure to pick up the package), the shipping cost for reshipment will be borne by the buyer.

6. Contact Us

If you have any questions about our shipping policy or need to inquire about your order's shipping status, please reach out to us through the following channels:
📧 Email: [email protected]
⏰ Service Hours: PDT 9:00 AM – 6:00 PM (Pacific Daylight Time)

We promise to provide an initial reply within 24 business hours and will make every effort to assist you with shipping-related issues. Thank you for your patience and trust – Chidealz is committed to delivering every moment of joy to your doorstep with care and responsibility.