Return Policy

Thank you for shopping at Chidealz! We understand that choosing toys sometimes requires a "seeing is believing" experience, so we have established a clear and fair return policy that applies to all products in our store (including foldable camping tents, cube squeeze sensory toys, rainbow scratch art books, and various other creative toys). Please read it carefully before placing your order. If you have any questions, feel free to contact us.

1. General Principles

1. This return policy applies to all products purchased through Chidealz's official channels.

2. All return requests must be submitted within the specified time frames; late requests will not be accepted.

3. All returned items must be reviewed and confirmed by our customer service team. Please do not send back any items without prior approval, as this may result in unnecessary losses or inability to process your return.

2. Quality-Related Returns & Exchanges

If the item you received has manufacturing defects, functional failures, missing parts, or significant appearance flaws, please contact us via email within 7 days of receipt and provide the following:

• Order number

• Photos or a short video clearly showing the issue

• Description of the problem

After verification, we will offer one of the following solutions:

• Free Exchange: We will send you a brand-new replacement of the same item, with round-trip shipping costs covered by us.

• Full Refund: After the item is returned, we will refund the full purchase price and the original shipping cost to your original payment method.

3. Damage caused by shipping carriers is also covered under this policy. Please take photos as evidence upon signing and contact us as soon as possible.

3. Non-Quality-Related Returns

If you wish to return an item for personal reasons (such as change of mind, wrong selection, size issues, color preference, etc.), please adhere to the following requirements:

1. Request Time Frame: Submit your return request within 15 days of receipt.

2. Condition Requirements:

   • The item must be new, unused, and unopened (sealed packaging must remain intact);

   • All original accessories, manuals, tags, and gifts must be included;

   • The original outer packaging must be intact and in resalable condition.

3. Shipping Costs: The buyer is responsible for return shipping fees for non-quality-related returns.

4. Refund Method: After we receive and inspect the returned item, we will issue a refund to your original payment method within 5 business days. Original shipping fees are non-refundable.

4. Non-Acceptable Returns

The following situations are not eligible for return, and we appreciate your understanding:

1. Orders that have exceeded the specified time frames;

2. Items that have been used, washed, altered, damaged, or intentionally broken;

3. Sealed packaging that has been opened or damaged (applicable to single-use sealed products, such as scratch art books that have been opened and used);

4. Damage caused by the buyer's improper use or failure to follow instructions;

5. Missing original packaging, accessories, gifts, or tags;

6. Clearance items or products explicitly marked as "non-returnable."

5. Return Process

1. Step 1: Contact us via [email protected] with your return reason, order number, and supporting photos/videos.

2. Step 2: Our customer service team will review your request within 24 business hours and inform you of the result and the return address (if applicable).

3. Step 3: After receiving return approval, please ship the item to the designated address within 7 days and keep your shipping receipt.

4. Step 4: Once we receive and inspect the returned item, we will complete the refund or exchange within 5 business days.

6. Special Circumstances

1. If the replacement item is out of stock, we will automatically convert it to a full refund and notify you in advance.

2. For a single order, only one non-quality-related return request is permitted, and partial refunds are not supported (i.e., multiple items in the same order must be returned together).

7. Contact Us

If you have any questions about our return policy or need to initiate a return request, please feel free to reach out:
📧 Email: [email protected]
⏰ Service Hours: PDT 9:00 AM – 6:00 PM (Pacific Daylight Time)

We are committed to handling every return request with care and responsibility, ensuring your rights are fully protected. Thank you again for your trust and support!