Contact Us

Dear Customers, thank you for your interest in and support of Chidealz! Whether you’re picking out a gift for your little one or encountering any issues while using our products, we’re always happy to hear from you and are committed to providing professional, friendly, and efficient service.

Pre-Purchase Inquiries
If you’re interested in any of our products—such as folding tents, toy glasses, stress cubes, or rainbow scratch art books—and would like more detailed information on features, materials, recommended ages, or stock availability, please feel free to contact us at any time. Our team will patiently answer your questions and help you choose the most suitable and beloved toys for your child.

After-Sales Support
If you have any questions after receiving your order—such as usage instructions, replacement parts, quality feedback, or return/exchange requests—please contact us immediately. We promise to respond promptly upon receiving your message and handle every order with a serious and responsible attitude to ensure a pleasant and worry-free shopping experience.

Contact Information
📧 Email: [email protected]
(This is our primary communication channel; we recommend using email first. We will respond as soon as possible during business hours.)

Business Hours
⏰ 9:00 AM – 6:00 PM PDT (Pacific Daylight Time)
Note: Emails sent outside of business hours will be prioritized and addressed on the next business day.

We deeply understand that every child deserves to be treated with care, and every trust placed in us deserves to be safeguarded with dedication. Chidealz is not just a toy store—it’s a bridge that carries the laughter of childhood and the warmth of family. We look forward to meeting you and to a long-lasting relationship with you.

Thank you once again for your support. We’re here, waiting for you anytime.

CHIBEX LIMITED
UNIT 05, 12/F THE CLOUD NO.111 TUNG CHAU STREET TAI KOK TSUI HK